Refund policy

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unopened, in its original packaging, and with any seals, tags or inserts intact. You'll also need your receipt or proof of purchase.

For used and vintage electronics, please see the "Used & Vintage Electronics" section below, which sets out specific condition and return terms for these items.

To start a return, please contact us at kiokuden@gmail.com. Return postage costs are your responsibility unless you've received a wrong or damaged item. If your return is accepted, we'll send you full instructions including where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions, you can always reach us at kiokuden@gmail.com.

International Orders, Customs & Duties
We ship from the UK.
Duties and import taxes vary by destination. For US orders, these are calculated and collected at checkout, so the price you pay includes all customs charges and nothing further is due on delivery. For all other destinations, any import duties, taxes, or customs fees charged by your country's customs authority are collected on delivery and are the responsibility of the customer. Many orders arrive with no additional charges depending on local low-value thresholds, but we can't guarantee this in advance.
Duties collected at checkout are paid on behalf of customs authorities and are non-refundable once a shipment has cleared, even if the item is later returned or cancelled. Any customs charges, return postage, or other fees arising from a return or cancellation are the customer's responsibility.
If a parcel is refused, abandoned, or returned to us because customs charges weren't paid, we're unable to refund the original outbound shipping cost, and a restocking deduction may apply to cover return carriage.

Damages and Issues
Please inspect your order upon receipt and contact us as soon as possible if your item arrives defective, damaged, or incorrect, with photos of the item, its packaging, and the fault. We'll review each case individually and work with you to resolve it — whether that's a replacement, refund, or return — at our discretion.

Used & Vintage Electronics
Our used and vintage electronics are cleaned and functionally tested before dispatch, but are not refurbished — we do not replace internal components (e.g. belts, capacitors, laser assemblies) unless explicitly stated in the listing. Each listing describes the item's cosmetic condition and confirms it was tested working at the time of dispatch.
Because these are vintage items, some age-related wear is expected and is not considered a fault. If you have any concerns about your item, please contact us with a description of the issue and we'll review it on a case-by-case basis.

Non-Returnable Items
The following cannot be returned:

• Custom or personalised orders
• Items purchased as part of a bundle where components have been separated
• Gift cards
  We are unable to accept returns on the above items unless they arrive damaged or defective. For any questions about a specific item before purchasing, please get in touch.

Exchanges
If you'd like to exchange an item, please contact us to begin the returns process. Once your return is accepted, simply place a new order for the item you want.

Refunds
Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days (excluding any non-refundable duties, as above). Please allow additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at kiokuden@gmail.com.